Frequently Asked Questions
Discover everything you need to know about our luxury beauty collections.
Are your beauty products cruelty-free?
Yes, all products at The Great Frog are 100% cruelty-free. We do not test on animals, nor do we work with suppliers who do.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for skincare and cosmetics?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship our beauty products worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.