Returns & Exchanges
At The Great Frog, we want you to be completely satisfied with your beauty experience; if a product isn't right for you, we offer returns on unopened items within 30 days of purchase. Please note that for hygiene reasons, used or swatched cosmetics cannot be returned unless they are faulty.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing